Returns & Exchanges
We know making the right decision takes time, especially when it comes to your skin. This is why we offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. Proof of purchase will also be required.
To start a return, you can contact our amazing support team at email@example.com. If your return is accepted, we’ll send you a pre-paid return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. (*Please note that a restocking fee of $4.99 will be deducted from your refund for returns)
You can always contact us for any return question at firstname.lastname@example.org.
Unfortunately, we cannot accept returns on sale items, gift cards, and kits/routines/bundles.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and provide a solution.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.
How Long Does it Take to Process a Refund?
Credit card refunds usually take 5-10 business days to appear on your statement.
*PLEASE NOTE: IN ORDER TO OFFER THE BEST EXPERIENCE TO AS MANY GUESTS AS POSSIBLE, SKIN SET GO RESERVES THE RIGHT TO LIMIT RETURNS IF WE HAVE REASON TO SUSPECT MISUSE OF OUR POLICIES. THIS INCLUDES, BUT NOT LIMITED TO, EXCESSIVE RETURNS, RESELLER ACTIVITY, OR FRAUD.